Technical Support:
You can always contact our technicians on the telephone hotlinewith any matters relating to your machine. Thanks to our extendedon-call service, you can even contact us outside of business hoursin an event of fault.
(High availability, central logging of service cases, extensive expertise and on-site support)
Central logging of service cases:
Our technical support team is backed up by our service center. If a technician is not available, your call will be automatically forwarded to the service center. The staff there will log your case and pass you on to the next available technician without delay to minimize the WAFIOS response time for you.
Expertise:
WAFIOS technical support stands for maximum quality and solutions provided by specialists. Remote connections allow us to access your machine for servicing and provide you with active support.
On-site support:
Our numerous specialists and our worldwide service network allow us to provide quick on-site support to customers in need of assistance. We also offer trainining and advice in order to optimize the processes of your WAFIOS machine.
Service cases logged centrally:
Our technical support team is backed up by our service center.If a technician is not available, your call will be automaticallyforwarded to the service center. The staff there will log your caseand pass you on to the next available technician without delay tominimize the WAFIOS response time for you.
Expertise:
WAFIOS technical support stands for maximum quality andsolutions provided by specialists. Remote connections allow usto access your machine for servicing and provide you with activesupport.
On-site support:
Our numerous specialists and our worldwide service network allowus to give you a quick and effective service support on-site. Wealso offer trainining and advice in order to optimize the processesof your WAFIOS machine.
Teleservice
The new WAFIOS remote maintenance concept offers prompt and globally available service support for your machine. Pre-condition for networked, digitalized production (Smart Factory 4.0). Basis for preventive maintenance and condition monitoring / Increased productivity / Enhanced efficiency as well as machine availability due to reduced downtimes / Safe - Effective - Trend-Setting
Contact
WAFIOS AG – Customer Service
Silberburgstraße 5
D - 72764 Reutlingen / Germany
P.O. Box 2941
Phone: +49 7121 146-1300
Fax: +49 7121 146-1301
E-Mail: service@wafios.de
Internet: www.wafios.com
